Terms and Conditions

EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C reserves the right to change these Terms of Use at any time, effective immediately upon amending it. Please check this page periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C may terminate your use of their services, and/or take appropriate legal action against you.

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1. OPERATION

United Arab Emirates is EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C country of domicile. EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C is located in the U.A.E. EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C makes no representation that its services/products are appropriate for use in other locations. If you use its services/products from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

2. APPLICABLE LAW

The Laws of the United Arab Emirates shall govern the use of the services/products and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

3. MULTI-CURRENCY PRICED TRANSACTION

The displayed price and currency selected by you, will be the same price and currency charged and printed on the transaction receipt.

4. PURCHASES

EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective Telr Merchant Service Provider’s Agreement and Privacy Policy before entering any transaction. The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card’s currency.

5. INTERPRETATION

These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C. All refunds will be made onto the original mode of payment.

6. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES

EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C will not trade with or provide any services/products to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries and individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific.

7. REPRESENTATIONS BY YOU

By using this payment link, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C through payment link will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the payment link who are Minor /under the age of 18 shall not register as a user of the payment link and shall not transact on or use the payment link.

8. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES

EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C makes no warranty or representation of any kind, either express or implied, including but not limited to warranty of title or non-infringement or implied warranty of merchantability, fitness for a particular purpose, non-infringement or other violation of rights in relation to the availability, accuracy, validity, reliability or content of these pages and/or the site. EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C also does not make any representation or warranty regarding the accuracy or reliability of any advice, opinion, statement or other information that is submitted, displayed or uploaded through the site by any user. EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C shall not be liable for any direct, indirect, incidental, special or consequential damages, lost profits or for business interruption arising out of the use of or inability to use this site, even if EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C has been advised of the possibility of such damages. Some jurisdictions do not allow exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. The liability of EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C would in such case be limited to the greatest extent of liability permitted by law.

9. VIOLATION OF TERMS OF USE

You understand and agree that in EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C’S sole discretion, and without prior notice, eaula water treatment & purification equipment trading l.l.c may terminate your access to the payment link, or exercise any other remedy available and remove any unauthorized user information, if EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C believes that the information you provide has violated or is inconsistent with these terms of use, or violates the rights of EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C for violations of these terms of use and you consent to injunctive or other equitable relief for such violations. EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C may release user information about you if required by law or subpoena.

10. LICENCE GRANTED TO YOU

By providing materials to EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C, including by submitting or uploading content or materials for use on the payment link you represent and warrant that you or the owner of all rights to such content or materials has expressly granted EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C. Any communication or materials you send to EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C will be treated as non- confidential and non-proprietary and may be disseminated or used by EAULA WATER TREATMENT & PURIFICATION EQUIPMENT TRADING L.L.C for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

11. SEVERABILITY

If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

12. TERM

The agreement is valid for 12 months from the date of installation. It renews monthly thereafter unless terminated. Effective Date & Commencement of Billing This Agreement shall be deemed effective on the date the equipment is successfully installed and activated at the Customer’s premises (the “Effective Date”). The 12-month lease term and all monthly billing obligations shall commence from the Effective Date, irrespective of the contract signature date.

13. INSTALLATION & ACCESS

The Company provides full installation and fitting. The Customer agrees to allow access for delivery, installation, servicing, and collection.

14. MAINTENANCE & SERVICE

Filter change and full sanitization: once annually - Unlimited maintenance throughout the term.

15. CANCELLATION POLICY

This Agreement is valid for a fixed term of 12 months from the installation date (the “Initial Term”). Early Termination During Initial Term: If the Customer chooses to cancel the Agreement before the end of the 12-month period, an early termination fee equal to three (3) months of service fees will apply. This penalty must be settled separately by the Client via direct bank transfer or cheque to the Company and shall not be charged automatically via TELR. The fee is due immediately upon notice of termination. Non-Renewal Notice: If the Customer does not wish to renew the Agreement after the Initial Term, they must provide at least thirty (30) days’ written notice prior to the end of the 12-month term. Failure to do so will result in automatic renewal. Renewal and Cancellation After Initial Term: Upon completion of the Initial Term, this Agreement shall automatically renew for successive one-year periods (each, a “Renewal Term”) unless the Customer provides written notice of termination at least thirty (30) days prior to the start of the next Renewal Term. If the Customer cancels at any point during a Renewal Term, a termination penalty equal to three (3) months of service fees shall apply.

16. REFUND AND RETURN POLICY

All monthly subscription fees are non-refundable once billed, including in cases of early termination or non-renewal, except in cases of proven service failure or installation failure attributable to the Company. Refunds will be done only through the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card. Return of Equipment – Early Cancellation: In the event of early termination during the contract period, the Customer must allow the Company to retrieve all leased equipment within seven (7) working days following the effective termination date. The Customer will continue to be billed until the equipment is returned in acceptable condition. Return of Equipment – Non-Renewal: If the Customer elects not to renew the contract by giving valid 30-day notice prior to the end of the 12-month term, the Customer is entitled to retain the dispenser until the final day of the contract period, after which the Company will retrieve the equipment within seven (7) working days. No additional fees will be billed beyond the 12-month term, provided timely access is granted. Condition of Returned Units: All leased equipment must be returned in good working condition, accounting for normal wear and tear. The Customer shall be liable for the cost of repairing or replacing any equipment found to be damaged or missing due to misuse, negligence, or loss. Access for Retrieval: The Customer must provide access for the Company to collect the equipment. If access is denied or delayed beyond the 7-day retrieval window, the Company reserves the right to charge additional daily service fees until the equipment is recovered.

17. DELIVERY POLICY

We deliver our products across the UAE only. Delivery takes 4–10 working days with 0 extra charge to the invoice. To avoid delays, customers must provide full delivery details and a reachable contact number. Proof of delivery will be collected at the time of handover and retained as confirmation of receipt.

18. PAYMENT TERMS BILLING & COLLECTION

All subscription fees are billed on a monthly basis and processed via the TELR payment gateway. The Customer agrees to maintain an active and valid payment method to enable seamless recurring billing on or around the 1st of each month. Payment Due Date: Payment is due within five (5) calendar days of the invoice date. Failure to settle the monthly invoice within this period shall be deemed a breach of contract. The Customer shall bear any TELR transaction failure charges or retry processing fees due to insufficient funds or expired payment methods. Service Suspension & Penalty: In the event of non-payment beyond the 5-day grace period, the Company reserves the right to immediately suspend all services, including water dispensing and maintenance. If payment remains unsettled for more than seven (7) days after the due date, the Agreement will be considered unilaterally terminated by the Customer, and the Company shall be entitled to enforce the early cancellation clause under Clause 6, including the applicable three (3) months penalty.

19. LIMITATION OF LIABILITY

The Company’s total liability for any claims arising out of or in connection with this Agreement, whether in contract, tort, or otherwise, shall be limited to an amount not exceeding the equivalent of three (3) months’ service fees paid by the Customer immediately preceding the event giving rise to the claim. The Company shall not be liable for any indirect, incidental, or consequential damages, including loss of use or disruption.

20. PRIVACY POLICY

All credit/debit card details will not be stored, sold, shared, rented or leased to any third parties.

21. COOKIE POLICY

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22. GOVERNING LAW

This Agreement is governed by Dubai and UAE Federal laws. Disputes resolved amicably or through Dubai courts. This Agreement constitutes the entire agreement between the parties and supersedes any prior agreements, whether written or verbal, regarding the subject matter herein.

23. FORCE MAJEURE

Neither party shall be held liable for any failure or delay in fulfilling its obligations under this Agreement if such failure is due to causes beyond its reasonable control, including but not limited to natural disasters, governmental actions, war, labor disputes, or supply chain disruptions. The affected party shall notify the other party promptly and take reasonable steps to resume performance.