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FREQUENTLY ASKED QUESTIONS

Your questions, answered.

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How are the dispensers installed?

Installation is simple - we connect the dispenser directly to your mains water supply, usually under the kitchen sink. Any visible piping is neatly hidden using trunking. Most customers can't even tell where the water comes from. Our certified team handles everything in just 30 minutes.

We only use high-quality in-line filters, made in Italy to our own specifications. These are commercial-grade filters designed to deliver clean, great-tasting water from every dispenser.

A standard filter setup includes:


  • Sediment Filter
    - Removes particles like dust, dirt, sand, and other visible impurities.


  • KDF® Patented Filter
    - Targets chlorine, lead, copper, and harmful chemicals; prevents bacterial growth and removes pesticides, herbicides, and VOCs.


  • Powdered Activated Carbon Filter
    - Reduces chlorine, eliminates odours, and improves taste.


All our filters are NSF (National Sanitation Foundation) and ANSI (American National Standards Institute) certified-so you can trust the water you're drinking is safe and high-quality.

Our filters are manufactured in Italy and tested to NSF standards, with a lifespan of up to 70,000 litres-enough to last the average household for about 12 months. Even with regular use like filling saucepans, washing vegetables, and doing dishes, most homes won't exceed this capacity within the year.

No, all of our units are Energy Rated, meaning they use about 45% less energy compared to traditional water coolers. You can enjoy clean, filtered water without worrying about higher electricity costs.

Yes, we offer filters separately that can be connected directly to your tap. If you already have a tap system and want to upgrade the filtration, we can provide the right filter for your needs.