Privacy Policy

At EAULA Water Treatment & Purification Equipment Trading LLC (“Liquid of Life”, “Eaula”, “we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your information when you use our website, place an order, request a service, lease equipment, or contact us.

We may collect personal information such as your name, phone number, email address, billing details, delivery or installation address, order history, service and maintenance records, and any messages or enquiries submitted through our website, WhatsApp, email or customer support channels. Where relevant for installation, maintenance, quality control or compliance purposes, we may also collect site visit records, technician notes, photographs, and service reports.

We may also collect limited technical information automatically when you use our website, including your IP address, browser type, device information, and general website usage data through cookies or analytics tools.

We use your information to process and fulfil orders, arrange delivery, installation and servicing, manage lease and subscription services, process payments, provide customer support, send order updates and service reminders, improve our products and website, and comply with legal, tax or regulatory obligations. We may also use your information to prevent fraud, misuse, unauthorised activity, or to protect our legal rights.

Where permitted by law, we may send you service updates, offers or marketing communications. You may opt out of marketing messages at any time.

All online payments are processed securely through approved third-party payment gateway providers. We do not store, sell, share, rent or lease your credit or debit card details. Card information is handled directly by secure payment processors. Refunds, where applicable, will only be made to the original payment method.

We may share your information where reasonably necessary with payment gateway providers, delivery and logistics partners, installation and servicing teams, IT, hosting and website support providers, marketing service providers, and UAE regulators or government authorities where required by law. We do not sell your personal information to third parties. Any third parties engaged by us are expected to keep your information confidential and use it only for the services they provide to us.

We take reasonable technical and organisational measures to protect your information, including secure systems, restricted access and operational safeguards. While we take appropriate steps to protect your data, no online platform, system or transmission can be guaranteed to be completely secure. Users remain responsible for maintaining the confidentiality of their account details, passwords and personal devices.

Your information may be processed or stored outside the UAE where our service providers or systems operate. We take reasonable steps to ensure that appropriate protections are in place.

We retain personal information only for as long as reasonably necessary to provide our services, manage warranties, maintenance and subscriptions, comply with legal, tax and regulatory obligations, resolve disputes, and enforce our rights.

Our website may use cookies or similar technologies to improve website performance, remember preferences and analyse traffic. You may disable cookies through your browser settings, although some website features may not function properly.

Our website may contain links to third-party websites, applications or payment platforms. We are not responsible for the privacy practices, security or content of those third parties. Users should review their policies separately.

You may contact us at any time to request access to your personal information, correct inaccurate information, request deletion where legally permitted, or opt out of marketing communications. We may request reasonable verification before processing such requests.

We may update this Privacy Policy from time to time. Any changes will become effective once published on our website.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: contact@liquidoflife.net
Phone: +971 4 360 7064
Address: Dubai Science Park, Dubai, UAE